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Resetting Your Sproket Licenses

Sproket licenses are consumed by every unique user who loads a Sproket web part. Occasionally, a user may receive an error as below:

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Note: If all employees are suddenly receiving the above error, there may be another cause of the issue. Ensure you have a valid Sproket subscription and contact support@sproket.co

A common example of this occurring is due to employees leaving and starting at a company. Each employee at a company is assigned a unique Sproket license. If that employee leaves the company, the unique Sproket license is still “assigned” to them although they are no longer an active user. When a new employee starts, they are also assigned a unique Sproket license. This can occasionally result in the number of licenses in the Sproket license pool being exceeded. This can be resolved by resetting the Sproket license pool count.

Note: Only Admins of the Sproket Portal can complete the following steps. Please contact Sproket at support@sproket.co if you require assistance.

Step 1:

Select the Sproket icon at the bottom left of your SharePoint homepage.

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Step 2:

Select “About”. This will show you your license count. Selecting “Manage Subscription” to go to the Sproket Portal.

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Step 3:

Scroll down to the Licensing section. Select the “Reset License Count” button. This should remove the error for the affected users.

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Note: This is a short-term fix. If you need to reset your license count regularly, you may need to purchase more licenses.


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